A 1. Can you provide free samples?
Due to high demand, we charge for samples. However, the sample fee can be deducted from your future orders. We appreciate your understanding.
2. How can I be sure the quality of the delivered product matches the sample?
Our samples are taken directly from the mass production line, ensuring consistency in quality. We also offer pre-shipment batch sample approval if needed.
3. How do you ensure quality and delivery after prepayment? What if there’s a dispute?
With nearly 20 years in the ingredient industry, we have a strong reputation in European, American, Russian, and Asian markets. To ensure protection, please place your order through web’s online contact or inquiry. This provides:
100% product quality protection
100% on-time shipment protection
100% payment protection up to USD 104,000 (limit subject to increase)
4. What payment methods do you accept?
We accept:
T/T (30% advance, balance before shipment or against copy of B/L for CFR/CIF)
L/C (for amounts over USD 20,000, with approval from issuing bank)
West Union (for amounts under USD 5,000)
Additional Information:
1. Are you a manufacturer or trading company?
We are a manufacturer. We welcome factory visits.
2. How can I confirm the product quality before placing an order?
We offer samples and can provide inspection reports from authoritative third-party agencies.
3. What is your Minimum Order Quantity (MOQ)?
MOQ varies by product. Sample orders are accepted, and we can provide free samples for some items.
4. Do you offer after-sales service?
Yes, we provide 24-hour customer service. Contact us if you experience any issues with product quality or shipping.
5. What is the delivery time and method?
We typically ship within 3-5 working days after payment. Shipping options include sea, air, express, and door-to-door services.
6. How do you handle after-sales disputes?
We offer refunds or replacements for quality issues.
Recombinant Protein 
